How to do it:
- the goods can be exchanged or returned within 14 days of delivery
- please send it to us unused and uncontaminated
- attach a copy of the invoice, which you will find in the e-mail with the subject " Dispatched + invoice "
* Didn't find the invoice in the email? Just enter the order number.
- write us the bank account number or exchange request (what goods / size)
- for shoes, please - return them to us in an undamaged and non-glued original box
* For clothing and accessories, tags are proof that the goods were not worn.
Our shipping address is:
* Here you can also return or exchange the goods in person.
A more advantageous return is via the Mailroom:
- pack the goods you want to return
- choose the nearest branch of Zásilkovna at https://www.zasilkovna.cz/pobocky
- say the code " 94846754 " at the counter
- after delivery, you will receive an acknowledgment of receipt
- you do not pay anything in the Mail Order, the price of the service (CZK 39) will be deducted from your refund
- when exchanging goods, it is completely FREE via the Mail Order
After processing the returned shipment, expect a confirmation email.