+420 773 002 808 (business days, 9-15)

I want to complain about goods with a quality issue. How should I do that?

In the case of a quality assue, return the goods together with the copy of the invoice and describe the quality issue.

The address is:

3 Simerova 
Pilsen, 30100
Czech republic

We will try to resolve your request as quickly as possible. Please note, however, that we are not a manufacturer but a vendor. We must deal with each request directly with the manufacturer, which can prolong the request. Nevertheless, it will never exceed 30 days from the date we receive the goods.

You will be informed by e-mail or by a customer service representative about how we will handle your request.

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