+420 773 002 808 (business days, 9-17)

May I pay by card on delivery service?

Each delivery service offers various payment methods, that´s why it´s good to inform youself directly at the concrete provider.

How do you pack goods?

With love and care
  • We carefully control each product before shipping. We use package filling to prevent damaging the product in case the box would fall on the ground.
  • We try to recycle packaging materials to protect the nature. You will recognize the recycled box by the sticker "Traveler´s box".
Despite that, in case you would find a problem, let us know immediately. We promise that we will solve the problem as soon as possible and you will be satisfied again.
 

I want to complain about goods with a quality issue. How should I do that?

In the case of a quality assue, return the goods together with the copy of the invoice and describe the quality issue.

The address is:

Differenta
3 Simerova 
Pilsen, 30100
Czech republic

We will try to resolve your request as quickly as possible. Please note, however, that we are not a manufacturer but a vendor. We must deal with each request directly with the manufacturer, which can prolong the request. Nevertheless, it will never exceed 30 days from the date we receive the goods.

You will be informed by e-mail or by a customer service representative about how we will handle your request.

I am returning the goods. How long does it take to receive a refund?

We will always return the money as soon as possible, but no later than 14 days from the date we received the goods.

Our adress:

Differenta
3 Simerova
Pilsen, 30100
Czech republic

We will work diligently to return your money, so please wait to contact us untill 14 days has passed from the time we received the package.

You do not have to worry about your refund. We have been in business sice 2008 and we have tens of thousands of satisfied customers.

Do you have everything in stock?

We have all listed items IN STOCK and we ship orders made before 12:00 on the same business day. The delivery time is usually about 2 business days.

This site uses cookies to provide services, customize ads, and analyze traffic. More information