Each delivery service offers various payment methods, that´s why it´s good to inform youself directly at the concrete provider.
May I pay by card on delivery service?
How do we pack the goods?
With love and care
- We carefully control each product before shipping. We use package filling to prevent damaging the product in case the box would fall to the ground.
- We try to recycle packaging materials to protect nature. You will recognize the recycled box by the sticker "Traveler´s box".
In case you find any problem, let us know immediately. We promise that we will solve the problem as soon as possible and you will be satisfied again.
I want to claim the goods with a quality issue. How should I do that?
In case of a quality issue, return the goods together with the copy of the invoice and describe the quality issue.
The address is:
Different.cz
Černokostelecká 2246
Říčany, 25101
We will try to resolve your request as quickly as possible. Please note, however, that we are not a manufacturer but a vendor. We must deal with each request directly with the manufacturer, which can prolong the request. Nevertheless, it will never exceed 30 days from the date we receive the goods.
You will be informed by e-mail or by a customer service representative on how we will handle your request.
I am returning the goods. How long does it take to receive a refund?
Do the goods not suit you?
Do you want to replace them?
Claim?
Fill out our return form HERE
- you have 14 days to return the goods
- please send unused, uncontaminated and tagged goods
- for shoes please - return them to us in undamaged and unglued original boxes
After processing the returned shipment, expect a confirmation email.
Are all items in stock?
We have all items IN STOCK and we ship without unecessary delays. We guarantee
